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About Us

BCS Itera are ca 70 people who love their work, are fans on their field (ERP, BI and HRM), and to whom our customers and solutions are the passion.

Who and What is BCS Itera

We love our job and we exude passion for Enterprise Resource Planning solutions and customer satisfaction.

What do we do?

Our mission is to consult and deliver Enterprise Resource Planning (ERP), BI and HRM solutions that create competitive advantages.

We respect and honor the trust given to us from our customers and we deliver changes, innovation and new business processes to achieve the maximum effect of ERP implementation.

For us it is a matter of honor to deliver a solution that enables our customer to be one of the most competitive company in its field. In close co-operation with our client, we are determined to give our maximum effort.

We deeply grateful for approximately 500 enterprises all over the Europe and for over 5000 Microsoft Dynamics NAV and Dynamics 365 Business Central users who have chosen us to be their partner.

BCS Itera is a leading ERP solutions company in Estonia and in Baltics. We are very proud that many companies, who are recognized in Äripäev TOP, are our long-term partners and customers, including Olympic | OEG, Elering, Riverside, Estonian Enterprise, United Motors, Assa Abloy, Liviko, Transferwise and many more.

Our expertise in ERP solutions based on the Microsoft Dynamics 365 Business Central can largely be divided into 4:

We are recognized by our customers for mainly the solutions we have delivered in wholesale and retail, business services, utilities, and manufacturing areas. Read more from our customer stories LINK

BCS Itera is official Microsoft Business Central and LSRetail localization partner.

What do we dream about?

We do our best effort to be the most influential and the fastest growing ERP solutions and consultancy partner for our partners in business software market. In other words, our ambition is to be the smartest, the fastest and deliver the highest quality service to our customers.

What are our values?

We deliver what we promise – we have a goal, we deliver our promises, we are an efficient team for our customer.

Teamwork – we are open-minded people, who respect and trust each other. And our customer is one of our best teammate.

Professionalism – we appreciate development, quality, innovation and knowledge sharing.

Commitment – we are passionate about ERP solutions delivery

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We are one of the largest and oldest Microsoft Dynamics NAV & 365 Business Central solution partner in Estonia. BCS Itera AS has been certified as Microsoft Gold Partner for Enterprise Resource Planning and recognized thereby with one of  the highest Microsoft Partner Program Certificate. In 2007 was BCS Itera AS rewarded with Microsoft Dynamics President’s Club Member status, being the first Estonian company recognized for achieving excellent results in sales and in customer service.

We are proud that in 2010 BCS Itera AS was the first company in Estonia, who was awarded with Microsoft Partner Year Award. With this award Microsoft recognized us for being a partner who is able to launch successfully educational and advanced Microsoft ERP (Enterprise Resource Planning) solutions. The nominee of Microsoft Partner year Award is selected amongst all the Microsoft partners in Estonia.

As customer satisfaction is one of our higher priorities, we implement our solutions using Microsoft Sure Step methodology – a combination of the best and proved world class practices that cover the entire solution life-cycle with required documents.

DIAGNOSTICS

Purpose

Describing the client’s business processes, integrations, current bottlenecks and expectations for the future solution at a general level. Diagnostics focuses on the whole.

Based on the collected data, the scope of the solution is determined, a general vision is prepared and an offer for the next stage is submitted. An assessment is given concerning the investment for the entire project.

 

Result for the customer

A general overview of the solution to be implemented and the project stages, future investment and major gains.

 

Activity

Duration

Diagnostics workshops 2-3 days
Preparing a project plan / activity plan
Creating a vision document 7 days
Assessment of the cost of the project
Solution demo 1 day
Total 2 weeks

 

Documents

  • Vision document
  • Primary project plan (estimated duration of stages) including the client’s estimated work volume
  • Map/topology of business processes – a panoramic view of business processes and possible solutions
  • Scope of the solution (Fit-Gap)
  • Offer for the analysis stage and estimate on the entire investment for the project
  • Major gains and objectives

ANALYSIS

Purpose

Mapping the client’s future business processes and requirements at a detailed level. Planning the activities for reaching the project objectives.

Collecting data takes place in workshop format and results in a document setting out the functional necessities.

 

Result for the customer

Necessities and requirements for future business processes described in detail, for which a solution is elaborated in the design stage. By the end of the analysis stage, the parties have a common understanding of the requirements and wishes.

 

Activity

Duration

Analysis workshops   including mapping the IT infrastructure 1-2 month
Preparing the detailed project plan prior to the design stage
Creating an analysis document 1 month
Specified assessment of the cost of the project
A demo for the most important processes, if required
Total 2-4 months

 

Documents

  • Analysis document (Functional Requirements Document, FRD)
  • Drawings of business processes
  • Specified map/topology of business processes – a panoramic view of business processes and possible solutions
  • Improving the scope of the solution (Fit-Gap)
  • Detailed project plan for the next stage

DESIGN

Purpose

Determining how the business requirements of the client are resolved and providing a comprehensive overview of the future solution.

The draft solution is elaborated during the design stage and building work is commenced.

 

Result for the customer

Description and prototype of the future solution. The prototype is a pre-configured solution with the agreed scope.

 

Activity

Duration

Prototype: installation of the work and testing environment, initial configurations and data transfers 1 day
Primary introduction of the solution to key users 1-2 days
Design workshops along with reviewing the solution 2-4 months
Preparing a detailed project plan for the development stage
Preparing the design document 1-2 months
Preparing an offer for the subsequent stages
Total 2-4 months

 

Documents

  • Design document (Functional Design Document, FDD)
  • Improving the scope of the solution (Fit-Gap)
  • Description of the technical environment
  • Plan for data transfers
  • Detailed project plan for the development stage
  • Offer for the development stage

DEVELOPMENT-TESTING

Purpose

Completing the agreed configurations, data transfers, client-based changes and jointly testing the comprehensive solution.

 

Result for the customer

Tested solution and readiness to launch the comprehensive solution.

 

Activity

Duration

Implementing client-based changes and integrations
Designing printouts and reports
Preparation of testing data and data transfers
Final configuration and testing of the solution
Preparing a detailed project plan for the launch stage
Total 2-4 months

 

Documents

  • Improved design document
  • Improving the scope of the solution (Fit-Gap)
  • Description of the technical environment
  • Plan for data transfers
  • Training plan
  • Testing plan
  • Detailed project plan for the launch stage

LAUNCH

Purpose

Making preparations for using the new solution. Making sure that the solution is suitable for its intended purpose.

As a result of the stage, the new solution is ready for use and the employees of the company are capable of using it in their daily work.

Result for the customer

The new solution has been taken into use.

 

Activity

Duration

Data transfers 1-7 days
Training 2-14 days
Final general testing, if required 1-4 days
Launch 1 day
Total 1 month

 

Documents

  • Launch plan
  • Decision of the leading group to use the new solution
  • Plan for the support stage following the launch, including the service-level agreement (SLA)

POST-LAUNCH SUPPORT

Purpose

Providing support to the end users of the client when using the new solution and helping them finish the first reporting period.

Result for the customer

A maximally smooth transition to the new solution has been ensured for the client.

 

Activity

Duration

Data transfers 1 day
On-site and/or remote support 1-7 days
Completion of project
Total 1 month

 

Documents

  • Delivery of project documentation to the client
  • Finishing the project and instrument of receipt of the work

  • Diagnostics
  • Analysis
  • Design
  • Development-Testing
  • Launch
  • Support

ROLES

Roles contractor:

  • Project manager
  • Prime consultant
  • ERP, HRM, BI consultant
  • Technical consultant
  • Developer

Customer roles:

  • Solutions owner
  • Project manager
  • Superuser
  • Key user
  • End user

ROLES

PROJECT MANAGEMENT

Project management focuses:

  • Scope of the solution
  • Schedule
  • Budget
  • Resources
  • Changes
  • Risks
  • Communication
  • Quality
  • Sales management

PROJECT MANAGEMENT

FOCUSES

Components at all stages:

  • Business process analysis
  • Configuration
  • Data transfers
  • Infrastructure
  • Installation
  • Interfacing
  • Testing
  • Training

 

FOCUSES